Please read these Terms and Conditions carefully before using the website www.tauntonhometech.co.uk or any services Taunton Home Tech offers (paid or free).

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

(onsite = customer address or a shop the customer wishes Taunton Home Tech to attend, remote = over the phone, email, text, WhatsApp, THT = Taunton Home Tech)

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When accepting a service, you agree to the charges set out on the Pricing Page of the website, which can be found here: https://www.tauntonhometech.co.uk/pricing

 

NO parts are included in any of the prices on the website or terms and conditions.

 

Mileage and/or travel time may be chargeable depending on location. Currently, 45p per mile and £45ph of travel. This will be agreed upon before work is carried out and applies to the out and return journey.

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If parking at the customer's site is unavailable, travel time will be added to the customer's invoice at the current hourly rate (from the parking position to the site and return).

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Free local collection/return is within a 2-mile radius of TA1 2JR. Anything over is charged at 45p per mile and may be subject to travel time as above.

 

Balance of the invoice is required on completion of the work by cash, bank transfer or card (not all cards are accepted; please check with THT beforehand).

 

It is possible that data stored electronically such as but not limited to photos, passwords, documents, multimedia, application settings or emails may be lost when upgrading or repairing any computer. Taunton Home Tech will do everything possible to ensure this doesn’t happen. It is, however, the customer's responsibility to ensure any such data is backed up, as THT cannot accept any liability for data loss. Please let THT know if you require help backing up data, as this service is offered.

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If data is encrypted in any way, e.g. BitLocker, it is the customer's responsibility to have the unencryption key/password available or a recovery method.

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It is the customer's responsibility to know any existing accounts, passwords, two-factor authentication and software keys required for any service undertaken by THT.

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Original software may no longer be available; THT cannot do anything about this.

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Multiple parts can be needed for a repair. This isn’t always obvious, so extra parts may be needed after new parts have already been fitted, leading to extra costs to be paid for by the customer.

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On-site visits do not guarantee a fix or solution, and the charge for the total time on-site is applicable, whatever the outcome. A total time cannot be guaranteed when on-site.

 

Parts are to be paid for upfront. These are non-refundable.

 

Taunton Home Tech can refuse a service or repair for any reason. This may include but is not limited to the age of the item, safety, distance to travel or spare parts availability.

 

Services may be withdrawn or changed at any time without any prior notice.

 

Free advice and recommendations only apply to remote; anything onsite is chargeable. This is a free service and may not always be avaliable.

 

Free Buying advice is a recommendation offered by Taunton Home Tech for the information the customer gives remotely. While THT will do their best in researching the most suitable product, it is the customer's final decision in what to buy, and THT cannot be held responsible for any loss, product unsuitability, faults with the product or any aftersales support with the supplier.

 

The 25% off offer is only valid for the initial call-out cost and hourly rate. Does not include buying advice, fixed-price off-site repair or any parts. - THIS HAS NOW ENDED 18.09.2023

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No fix, no fee ONLY applies if THT cannot repair, NOT if the customer decides not to repair. No fix, no fee only applies to offsite repairs.

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THT does not guarantee that a repair or solution will always be available; onsite charges still apply at the full rate if this is the case.

 

Onsite consultations are charged at the appropriate call-out rate.

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New parts come with the manufacturer's warranty. Refurbished parts come with no warranty. Any warranty issue is return to base, and THT will endeavour to rectify the problem within a week where possible. This does not cover software or software-related issues.

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If a part is supplied by a customer and is either dead on arrival when fitted or subsequently fails, full charges apply to remove and or replace the part.

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Payment terms are set out in this pdf document and available on request. Payment Terms.

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Updated 28.03.2024 Taunton Home Tech